About this Course

In this course, you will learn about troubleshooting on OS X Yosemite. You will tour the breadth of OS X Yosemite and the best methods for effectively supporting users of OS X Yosemite systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Audience Profile

• Help desk specialists, technical coordinators, service technicians, and others whosupport Mac users
• Technical support personnel in businesses that use Mac computers
• Technical coordinators or power users who manage networks of computers running OS X - such as teachers and technology specialists who manage networks or computer labs

At Course Completion

Upon completing this course, students will understand:

• The troubleshooting process and how to use tools and resources
• Features and functionality of OS X Yosemite, including how to find more information
• How to prepare for Apple Certified Support Professional (ACSP) 10.10 certification

Prerequisites

Knowledge of OS X and basic computer navigation

Course Outline

1. Installation and Configuration

• Install OS X Yosemite
• Setup and configuration
• OS X recovery
• OS X software updates

2. User Accounts

• User accounts
• User home folders
• System security
• Keychain management

3. File Systems

• File systems and storage
• FileVault 2
• Permissions and sharing
• File system troubleshooting

4. Data Management

• Hidden items and shortcuts
• System resources
• Metadata and spotlight
• File archives
• Time machine

5. Applications and Processes

• Application installation
• Document management
• Application management and troubleshooting

6. Network configuration

• Network essentials
• Advanced network configuration
• Network troubleshooting

7. Network Services

• Network services
• Host sharing and personal firewall

8. System Management

• Peripherals and drivers
• Print and scan
• System troubleshooting