Mac OS X Support Essentials v10.10 - Yosemite 101

Request a Quote for this class

About this Course

In this course, you will learn about troubleshooting on OS X Yosemite. You will tour the breadth of OS X Yosemite and the best methods for effectively supporting users of OS X Yosemite systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Audience Profile

  • Help desk specialists, technical coordinators, service technicians, and others whosupport Mac users
  • Technical support personnel in businesses that use Mac computers
  • Technical coordinators or power users who manage networks of computers running OS X - such as teachers and technology specialists who manage networks or computer labs

At Course Completion

Upon completing this course, students will understand:

  • The troubleshooting process and how to use tools and resources
  • Features and functionality of OS X Yosemite, including how to find more information
  • How to prepare for Apple Certified Support Professional (ACSP) 10.10 certification


Knowledge of OS X and basic computer navigation

Course Outline

1. Installation and Configuration

  • Install OS X Yosemite
  • Setup and configuration
  • OS X recovery
  • OS X software updates

2. User Accounts

  • User accounts
  • User home folders
  • System security
  • Keychain management

3. File Systems

  • File systems and storage
  • FileVault 2
  • Permissions and sharing
  • File system troubleshooting

4. Data Management

  • Hidden items and shortcuts
  • System resources
  • Metadata and spotlight
  • File archives
  • Time machine

5. Applications and Processes

  • Application installation
  • Document management
  • Application management and troubleshooting

6. Network configuration

  • Network essentials
  • Advanced network configuration
  • Network troubleshooting

7. Network Services

  • Network services
  • Host sharing and personal firewall

8. System Management

  • Peripherals and drivers
  • Print and scan
  • System troubleshooting