OS X Support Essentials

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About this Course

Our 3-day, leader-led, hands-on class provides an in-depth exploration of troubleshooting on OS X.  We give you a tour of OS X functionality, and introduce you to the best methods for effectively supporting OS X users.  We'll also provide case-study exercises that provide practical, real-world experience.

Audience Profile

  • Help desk specialists
  • Technical support coordinators
  • Service technicians
  • Teachers
  • Classroom network or computer lab managers


  • Knowledge of OS X and basic computer navigation
  • Basic troubleshooting experience

Course Outline