About this Course

Our 3-day, leader-led, hands-on class provides an in-depth exploration of troubleshooting on OS X.  We give you a tour of OS X functionality, and introduce you to the best methods for effectively supporting OS X users.  We'll also provide case-study exercises that provide practical, real-world experience.

Audience Profile

• Help desk specialists
• Technical support coordinators
• Service technicians
• Teachers
• Classroom network or computer lab managers

Prerequisites

• Knowledge of OS X and basic computer navigation
• Basic troubleshooting experience

Course Outline