CompTIA A+ (Exam 220-802)

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About this Course

If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, the CompTIA® A+®: Exam 220-802 course is a first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.

The CompTIA A+: Exam 220-802 course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examination, 2012 objectives (exam number 220-802), in order to become a CompTIA A+ Certified Professional.

Audience Profile

This course is intended for anyone with basic computer user skills who is interested in obtaining a job as an IT professional or PC technician. In addition, this course will help prepare students to achieve a CompTIA A+ Certification.

At Course Completion

Upon completing this course, students will be able to:

  • Identify the basic components and functions of an operating system.
  • Identify and configure operating systems.
  • Configure mobile computing devices.
  • Implement concepts and techniques used to secure computing devices and environments.
  • Troubleshoot hardware components.
  • Troubleshoot system-wide issues.

Prerequisites

Students taking this course should have the following skills: end-user skills with Windows®-based personal computers, including the ability to: browse and search for information on the Internet; start up, shut down, and log on to a computer and network; run programs; and move, copy, delete, and rename files in Windows Explorer. Students should also have basic knowledge of computing concepts, including the difference between hardware and software; the functions of software components, such as the operating system, applications, and file systems; and the function of a computer network.

An introductory course in a Windows operating system, or equivalent skills and knowledge, is required. Students can take any one of the following Logical Operations courses: Introduction to Personal Computers: Using Windows® XP or Introduction to Personal Computers: Using Windows® 7.

The following Logical Operations courses are also recommended: Windows® XP: Introduction or Microsoft® Windows® 7: Level 1.

Course Outline

Lesson 1: Operating System Fundamentals

  • Topic A: Personal Computer Operating Systems
  • Topic B: Windows Control Panel Utilities
  • Topic C: Command Line Tools
  • Topic D: Windows Security Settings
  • Topic E: Windows Operating System Tools

Lesson 2: Installing and Configuring Operating Systems

  • Topic A: Implement Virtualization
  • Topic B: Install Microsoft Windows
  • Topic C: Windows Upgrades
  • Topic D: Windows Optimization and Preventive Maintenance

Lesson 3: Set Up and Configure Networks

  • Topic A: Set Up and Configure Windows Networking
  • Topic B: SOHO Network Security

Lesson 4: Mobile Computing

  • Topic A: Mobile Device Technologies
  • Topic B: Configure Mobile Devices

Lesson 5: Security

  • Topic A: Security Fundamentals
  • Topic B: Security Threats and Vulnerabilities
  • Topic C: Security Protection Measures
  • Topic D: Workstation Security

Lesson 6: Troubleshooting Hardware Components

  • Topic A: Troubleshooting Theory
  • Topic B: Troubleshoot Video and Display Devices
  • Topic C: Troubleshoot Hard Drives and RAID Arrays
  • Topic D: Troubleshoot System Components
  • Topic E: Troubleshoot Laptops
  • Topic F: Troubleshoot Printers

Lesson 7: Troubleshooting System-Wide Issues

  • Topic A: Troubleshoot Operating Systems
  • Topic B: Troubleshoot Wired and Wireless Networks
  • Topic C: Troubleshoot Common Security Issues

Appendix A: Mapping Course Content to CompTIA® A+® Exam 220-802

Appendix B: CompTIA A+ Acronyms

Appendix C: A Brief History of Personal Computers