CompTIA® A+ Exam 220-801

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If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, the CompTIA® A+® (Exam 220-801) course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.

The CompTIA A+ (Exam 220-801) course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examination, 2012 objectives (exam number 220-801), one of the exams required in order to become a CompTIA A+ Certified Professional. The other exam required in order to become a CompTIA A+ Certified Professional is exam number 200-802; the material to assist you in preparing for that exam is covered in the CompTIA A+ (Exam 220-802) course.

Course Objectives:

In this course, you will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems.

You will:

  • Identify the hardware components of a computer.
  • Identify the operational procedures that should be followed by PC technicians.
  • Identify and configure peripheral components.
  • Manage system components.
  • Identify the hardware and software requirements for custom client environments.
  • Identify network technologies used to configure and maintain SOHO networks.
  • Support laptops.
  • Support printers.
  • Implement concepts and techniques used to secure computing devices and environments.


Target Student:

This course is intended for anyone with basic computer user skills who is interested in obtaining a job as an IT professional or PC technician. In addition, this course will help prepare students to achieve a CompTIA A+ Certification.


Students taking this course should have the following skills: end-user skills with Windows®-based personal computers, including the ability to: browse and search for information on the Internet; start up, shut down, and log on to a computer and network; run programs; and move, copy, delete, and rename files in Windows Explorer. Students should also have basic knowledge of computing concepts, including the difference between hardware and software; the functions of software components, such as the operating system, applications, and file systems; and the function of a computer network.

An introductory course in a Windows operating system, or equivalent skills and knowledge, is required. Students can take any one of the following Logical Operations courses: Introduction to Personal Computers: Using Windows® XP or Introduction to Personal Computers: Using Windows® 7.

The following Logical Operations courses are also recommended: Windows® XP: Introduction or Microsoft® Windows® 7: Level 1.


Course Content

Lesson 1: Hardware Fundamentals

Topic A: Computer System Components

Topic B: Storage Devices

Topic C: Device Connections and Interfaces

Lesson 2: Operational Procedures

Topic A: Basic Maintenance Tools and Techniques

Topic B: Electrical Safety

Topic C: Environmental Safety and Materials Handling

Topic D: Professionalism and Communication

Lesson 3: Peripheral Components

Topic A: Install and Configure Display Devices

Topic B: Install and Configure Input Devices

Topic C: Install and Configure Expansion Cards

Topic D: Install and Configure Multimedia Devices

Lesson 4: Managing System Components

Topic A: Motherboards

Topic B: CPUs and Cooling Systems

Topic C: Select and Install Power Supplies

Topic D: RAM Types and Features

Topic E: Install and Configure Storage Devices

Topic F: Configure the System BIOS

Lesson 5: Customized Client Environments

Topic A: Standard Clients

Topic B: Custom Client Environments

Lesson 6: Networking Technologies

Topic A: Physical Network Connections

Topic B: TCP/IP

Topic C: Network Connectivity

Topic D: Ports and Protocols

Topic E: Networking Tools

Topic F: Install and Configure SOHO Networks

Lesson 7: Supporting Laptops

Topic A: Laptop Hardware and Components

Topic B: Install and Configure Laptop Hardware Components

Lesson 8: Supporting Printers

Topic A: Printer Technologies

Topic B: Install, Configure, and Maintain Printers

Appendix A: Mapping Course Content to CompTIA® A+® Exam 220-801

Appendix B: CompTIA A+ Acronyms

Appendix C: A Brief History of Personal Computers