About this Course

Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

Audience Profile

The primary audience for this course is as follows:

• Network administrators and network engineers
• CCNP Voice candidates

The secondary audience for this course is as follows:

• Systems engineers

At Course Completion

Upon completing this course, the student will be able to meet these overall objectives:

• Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
• Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager
• Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown
• Solve the common issues of an SAF-enabled network and CCD
• Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications
• Troubleshoot voice quality issues and issues that are related to media resources

Prerequisites

• Working knowledge of converged voice and data networks
• Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
• Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in single-site and multisite environments

Course Outline

Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions

• Lesson 1: Identifying Cisco Unified Communications Deployments
• Lesson 2: Using Troubleshooting Methodology
• Lesson 3: Using Troubleshooting and Monitoring Tools

Module 2: Cisco Unified Communications Manager Troubleshooting

• Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues
• Lesson 2: Troubleshooting Cisco Unified Communications Manager Availability Issues
• Lesson 3: Troubleshooting Database Replication Issues
• Lesson 4: Troubleshooting LDAP Integration Issues

Module 3: Troubleshooting Call Setup Issues

• Lesson 1: Examining Call Setup Issues and Causes
• Lesson 2: Troubleshooting On-Premises Single-Site Calling Issues
• Lesson 3: Troubleshooting On-Net Multisite Calling Issues
• Lesson 4: Troubleshooting Off-Net Calling Issues

Module 4: SAF and CCD Issues

• Lesson 1: Troubleshooting SAF
• Lesson 2: Troubleshooting CCD

Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues

• Lesson 1: Troubleshooting Device Mobility Issues
• Lesson 2: Troubleshooting Cisco Extension Mobility Issues
• Lesson 3: Troubleshooting Cisco Unified Mobility Issues
• Lesson 4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues

Module 6: Voice Quality and Media Resources Issues

• Lesson 1: Troubleshooting MOH Issues
• Lesson 2: Troubleshooting MTP Issues
• Lesson 3: Troubleshooting Issues with Conferences
• Lesson 4: Troubleshooting Transcoder Issues
• Lesson 5: Troubleshooting Issues with RSVP Agents
• Lesson 6: Troubleshooting Voice Quality Issues

Labs:

• Lab 2-1: Troubleshooting Gateway and Endpoint Registration Issues
• Lab 2-2: Troubleshooting LDAP Integration Issues
• Lab 3-1: Troubleshooting On-Net Single-Site Calling Issues
• Lab 3-2: Troubleshooting On-Net Multisite Calling Issues
• Lab 3-3: Troubleshooting Off-Net Calling Issues
• Lab 3-4: Troubleshooting Globalized Call-Routing Issues
• Lab 4-1: Troubleshooting SAF Client and Forwarder Issues
• Lab 5-1: Troubleshooting Device Mobility Issues
• Lab 5-2: Troubleshooting Cisco Extension Mobility Issues
• Lab 5-3: Troubleshooting Cisco Unified Mobility Issues
• Lab 5-4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues 
• Lab 6-1: Troubleshooting MOH Issues
• Lab 6-2: Troubleshooting Transcoder Issues
• Lab 6-3: Troubleshooting Issues with RSVP Agents