While implementing individual processes may net some immediate gain, it is the integration of all of the service lifecycle stages that delivers true value. Based on all five publications of the ITIL® core library, ITSM Academy’s class focuses on the planning, implementation and optimization of a cohesive, well-managed and sustainable Service Management program. Topics include business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. Course culminates with the ITIL® Managing Across the Lifecycle certification examination. Successful candidates will receive the designation of ITIL® Expert.
Embedded into the five (5) day Managing Across the Lifecycle (MALC) course is our unique virtualization, Living the Lifecycle®. Woven through all ITSM Academy's ITIL® Certification classes, this virtualization brings concepts and processes to life. Within a virtual business environment, as a group, we introduce a service and then follow it from strategic decision through implementation.
This virtualization successfully enables active learning by encouraging the participants to:
At the end of this course, the learner will gain competencies in:
Successfully passing (70%) the 120 minute exam, consisting of ten (10) complex, multiple choice and gradient-scored questions based on a single case study, leads to the ITIL® Qualification: Managing Across the Lifecycle Certificate and the ITIL® Expert designation.
Upon successful passing of the exam, the student will be recognized with 5 credits. Passing the exam associated with this course, achieves the ITIL® Expert Certification.
Project Management Institute (PMI) Professional Development Units (PDUs):
ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals will earn 38 contact hours or PDUs upon completion of this course.
ITIL® is a registered trade mark of AXELOS limited.
IT Infrastructure Library® is a registered trade mark of AXELOS limited.
All ITIL® courses are offered by Service Management Dynamix and ITSM Academy.