Long gone are the days where the data center was in the basement and the ‘helpless desk’ was a necessary evil. Today, businesses are irreversibly dependent upon technology and real dollars are lost when IT services are not available. The IT Infrastructure Library® (ITIL®)capability course – Operational Support and Analysis (OSA) – provides the best practice process knowledge required to monitor, deliver and support the IT services required to meet business needs, while preventing and reducing the costs of outages and lost productivity.
This five (5) day course provides in-depth knowledge of the ITIL® Operational Support and Analysis (OSA) areas:
Written in-house by the ITSM Academy content team, the course includes ITSM Academy’s unique series of exercises, Living the Lifecycle®. Woven through all ITSM Academy’s ITIL® certification classes, this series brings processes and concepts to life and identifies practical ways to overcome real-world challenges. Living the Lifecycle® successfully enables active learning by encouraging participants to:
Upon successful completion learners will understand:
Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL® Intermediate Qualification: Operational Support and Analysis Certificate.
Earn 4 credits of the 22 required to achieve the ITIL® ExpertCertification.
Project Management Institute (PMI) Professional Development Units (PDUs):
ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 38 contact hours or PDUs upon completion of this course.
ITIL® is a registered trade mark of AXELOS limited.
IT Infrastructure Library® is a registered trade mark of AXELOS limited.
All ITIL® courses are offered by Service Management Dynamix and ITSM Academy.