All Service Management frameworks emphasize the need for measurable continual improvement at every stage of the IT Service Lifecycle to ensure ongoing business alignment and service value. A formal CSI program helps the service provider look for ways to enhance and improve process efficiency and effectiveness.
Successful Service Management requires the skills, tools and techniques for identifying, prioritizing and implementing opportunities for ongoing improvement. Based on the Continual Service Improvement (CSI) publication within the ITIL® core library, this three (3) day course focuses on the strategies, concepts and techniques for creating and managing a metrics-driven CSI program to your Service Management initiative. The course culminates with the ITIL® Intermediate Continual Service Improvement certification examination.
Embedded into the CSI course is our unique virtualization, Living the Lifecycle®. Woven through all ITSM Academy's ITIL® Certification classes, this virtualization brings concepts and processes to life. Within a virtual business environment, as a group, we introduce a service and then follow it from strategic decision through implementation.
This virtualization successfully enables active learning by encouraging the participants to:
Anyone involved in the ongoing management of IT services including
Upon successful completion learners will understand
The ITIL® Foundation Certification in IT Service Management - obtained through ITIL® V3 Foundation or Foundation Bridge Course
Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL® Intermediate Qualification: Continual Service Improvement Certificate.
ITIL® Expert: Earn 3 credits of the 22 required to achieve the ITIL® ExpertCertification.
Project Management Institute (PMI) Professional Development Units (PDUs): ITSM Academy is recognized by PMI as a Global R.E.P. You will earn22 contact hours or PDUs upon completion of this course.
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All ITIL® courses are offered by Service Management Dynamix and ITSM Academy.