Based on the Service Operation publication of the ITIL® library, this Lifecycle course looks at the whole Service Operation stage at a management level. This critical and highly visible ensures that services in the live environment continually meet agreed service level requirements. It is in this stage that the customer realizes the value of the service. This course explores the high level goals, objectives, processes, common activities and technologies needed to deliver and support high quality services. The course culminates with the ITIL® Intermediate Service Operation certification examination.
Embedded into the three (3) day Service Operation course is our unique virtualization, Living the Lifecycle®. Woven through all ITSM Academy's ITIL® Certification classes, this virtualization brings concepts and processes to life. Within a virtual business environment, as a group, we introduce a service and then follow it from strategic decision through implementation.
This virtualization successfully enables active learning by encouraging the participants to:
Anyone involved in managing Service Operation activities including:
Upon completing this course, students will be able to:
The ITIL® Foundation Certification in IT Service Management - obtained through ITIL® V3 Foundation or Foundation Bridge Course
Learners must complete at least 21 hours of personal study by reviewing the Service Operation publication.
Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL® Intermediate Qualification: Service Operation Certificate.
ITIL® Expert: Earn 3 credits of the 22 required to achieve the ITIL® ExpertCertification.
Project Management Institute (PMI) Professional Development Units (PDUs): ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 22 contact hours or PDUs upon completion of this course.
ITIL® is a registered trade mark of AXELOS limited.
IT Infrastructure Library® is a registered trade mark of AXELOS limited.
All ITIL® courses are offered by Service Management Dynamix and ITSM Academy.