Service Design brings the output of Service Strategy to life by designing new or changed services that satisfy business objectives and are secure, resilient and reliable. Based on the Service Design publication of the IT Infrastructure Library® (ITIL®) core library, this course focuses on the planning, implementing and optimizing the Service Design processes, plans, policies and standards that ultimately will be used to transition and operate services in the production environment.
Embedded into the three (3) day Service Design course is our unique virtualization, Living the Lifecycle®. Woven through all ITSM Academy’s ITIL® certification classes, this series brings processes and concepts to life and identifies practical ways to overcome real-world challenges.
This virtualization successfully enables active learning by encouraging the participants to:
Anyone involved in managing Service Design activities including
Upon successful completion learners will understand:
The ITIL® Foundation Certification in IT Service Management - obtained through ITIL® V3 Foundation or Foundation Bridge Course
Learners must complete at least 21 hours of personal study by reviewing the Service Design publication.
Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL® Intermediate Qualification: Service Design Certificate.
Earn 3 credits of the 22 required to achieve the ITIL® Expert Certification.
Project Management Institute (PMI) Professional Development Units (PDUs):
ITSM Academy is recognized by PMI as a Global R.E.P. You will earn 22contact hours or PDUs upon completion of this course.
ITIL® is a registered trade mark of AXELOS limited.
IT Infrastructure Library® is a registered trade mark of AXELOS limited.
All ITIL® courses are offered by Service Management Dynamix and ITSM Academy.