Service Strategy is the axis upon which the other stages of the IT Infrastructure Library® (ITIL®) service lifecycle are based. It is this stage that sets and manages the overall strategy for IT, based upon the organization’s overall business strategy. Based on the Service Strategy publication of the ITIL® core library, this course focuses on designing, developing and implementing service management as both an organizational capability and a strategic asset. This course focuses on principles such as:
Embedded into the three (3) day class is our unique virtualization, Living the Lifecycle®. Woven through all ITSM Academy’s ITIL® certification classes, this series brings processes and concepts to life and identifies practical ways to overcome real-world challenges.
Living the Lifecycle® successfully enables active learning by encouraging the participants to:
Anyone involved in setting IT’s strategic direction including
Upon successful completion learners will understand:
Successfully passing (65%)the 90 minute exam, consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions, leads to the ITIL® Intermediate Qualification: Service Strategy Certificate.
ITIL® Expert: Earn 3 credits of the 22 required to achieve the ITIL® Expert Certification.
Project Management Institute (PMI) Professional Development Units (PDUs): ITSM Academy is recognized by PMI as a Global R.E.P. You will earn 22contact hours or PDUs upon completion of this course.
ITIL® is a registered trade mark of AXELOS limited.
IT Infrastructure Library® is a registered trade mark of AXELOS limited.
All ITIL® courses are offered by Service Management Dynamix and ITSM Academy.