Available Training Classes

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3-Day PMI-ACP Exam Prep Class 3 days

You will be trained to become an Agile certified practitioner and be able to align your Agile development experience with PMI's six domains of practice and create a personalized plan for self-study to focus your efforts from after the course to your exam date.

Agile For Business Analysts (BA08) 2 days

In this advanced business analysis course you will explore and apply proven techniques to help you to understand and apply business analysis techniques within the context of an Agile software development project, AND to apply Agile techniques within the context of business analysis.

Agile Leadership Overview (BA15) 1 day

Organizations need to be "Agile;" it is no longer an option. They must be able to deliver new or enhanced products and systems as dictated by customers, competition, and business pressures. As the environment they operate within changes, they need to be flexible while adhering to their purpose. As they flex, they need to be both predictable and efficient, while controlling risk. The transformation to agile is neither simple nor easy and it requires good leadership. This course focuses on leadership’s role in agile transformations.

Agile Projects in Practice (PM4031) 2 days

Use the Agile Methodology to rethink your approach to software projects. Agile projects are causing quite a stir. People are often confused about the goals and practices of the Agile approaches. Is it something completely new? Is it repackaging the old principles? Is it something radical? Well! Perhaps yes to all three. Can it work in our culture? Yes it can work in almost any culture. Agile by definition has some flexibility and although it may upset the purists, can be adjusted to fit into most tolerance levels.

Agile Service Management Foundation (CASM) 4 days

This sixteen (16) hour course provides an introduction to Agile Service Management – the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves process efficiency, reduces waste and provides an ongoing capability for IT to continue to deliver value even in the face of changing requirements.

Bringing Business Solutions to Life 2 days

This two-day workshop begins by reviewing the Business Analyst’s role throughout the entire lifecycle of a project, and then fills in all the important details.

Business Analysis Essentials 2 days

After completing this course, participants will understand why and when to involve the business analysis function. They will also have a working vocabulary to enable them to communicate effectively with those who perform that role.

Business Analysis Essentials (BA01) 2 days

After completing this course, participants will understand why and when to involve the business analysis function. They will also have a working vocabulary to enable them to communicate effectively with those who perform that role.

Certified Agile Process Owner (CAPO) 4 days

This sixteen (16) hour course describes process owner responsibilities and provides the education needed to oversee the design, reengineering and improvement of IT Service Management processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.

Certified Business Analysis Professional (CBAP®) Exam Preparation (BACP02) 4 days

Prepare participants to take Certified Business Analysis Professional (CBAP®) exam based on the BABOK®v2.0 Edition from the International Institute of Business Analysis. In the evolving world of Business Analysis, there is an increasing demand for effective and experienced Business Analysts who have obtained the IIBA Certified Business Analyst Professional (CBAP®) designation.

Certified Process Design Engineer (CPDE) 5 days

The 5-day Certified Process Design Engineer (CPDE)® certification course teaches how to (re)engineer quality, lasting processes. Class converts the theoretical into the practical by coupling prescriptive advice with hands-on opportunities to analyze, design, measure and integrate processes. The knowledge obtained in this course applies to every Service Management framework, standard and maturity model.

COBIT 5 Foundation Course 3 days

COBIT 5 provides a comprehensive framework that assists enterprises in achieving their objectives for the governance and management of enterprise IT. It helps enterprises create optimal value from IT by maintaining a balance between realizing benefits, and optimizing risk levels and resource use. COBIT 5 enables IT to be governed and managed in a holistic manner for the entire enterprise, taking in both the full end-to-end business and IT functional areas of responsibility, while considering the IT-related interests of internal and external stakeholders. COBIT 5 is generic and useful for enterprises of all sizes, including commercial, not-for-profit, or public sector.

Customer Service Excellence for the Service Desk Professional (MA-1094) 2 days

Help desk / service desk and support center staff must possess the ability to diagnose problems and deliver solutions that enable customers to keep working… all while establishing an emotional connection, and projecting a positive, professional message. It’s understandable that support professionals can become so caught up in the technology and internal process required in delivering IT service availability that the key element – service – becomes lost

Effective Business Writing 1 day

Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.

Eliciting and Writing Effective Requirements (BA04) 3 days

You will revisit the foundational concepts of business analysis and discuss the importance of requirements to project success. A deep exploration of requirements and requirements categories is provided. You will learn how to perform a deep exploration of your stakeholders as a starting point to the requirements process. You will be presented with guidance and helpful instruction for planning and preparing for elicitation and documentation. A number of popular and common elicitation techniques are explored. The best practices for writing and documenting requirements are shared. A thorough presentation of requirements and solution validation is provided.

Essentials of Program Management 3 days

The Program Management course addresses the essential aspects or Program selection, Scope, Planning, Execution, and Control. The course provides a comprehensive introduction to the concept of “Program” distinguishing between the ideas of Project Management and Program Management. Students will investigate the relationship between Project success and Program success understanding the ideas of Cost/Benefit Analyses, Benefits Assurance and Sustainment, and Program Benefit. Program Life Cycle is explored and several types of life cycles are presented and discussed. As with Project Management, Program Management is comprised of sets of Program Management Processes segregated into 5 groups; students, with the use of a case study, will study and utilize the process groups of Initiation, Planning, Execution, Monitoring and Control, and Closeout. This class is compliant with the Project Management Institute’s Standard for Program Management dated 2009.

Fast Start in Project Management 3 days

This highly interactive workshop is designed to give participants a solid foundation in the concepts, tools and techniques of formal project management.

Fundamentals of Business Analysis (BA30) 4 days

This course provides students a clear understanding and total immersion into all of the facets of the business analyst role, including a thorough walkthrough of the various domain/knowledge areas that comprise the business analysis profession. Students are provided an opportunity to try their hand at several business analysis techniques for eliciting, analyzing, and modeling requirements. The business analysis work performed in strategy analysis and solution evaluation, which is most often the least familiar to business analysts, is thoroughly presented and explored. Students completing this course will be well equipped with new skills and knowledge that can be immediately applied on current and future projects.

Fundamentals of Project Management 2 days

This course covers a wide variety of project management subjects and offers practical application to your current projects. This course is designed to give you a working knowledge of project management. You will be able to use these concepts the very next day on your projects thus giving you the edge over your competition.

ISO/IEC 20000 Foundation Bridge 2 days

The ISO/IEC 20000 Foundation Bridge course is designed for IT professionals certified in the IT Infrastructure Library (ITIL) looking to learn, and become certified in, the international Standard for IT Service Management (ITSM), ISO/IEC 20000.

Managing a Project with Your Team (PM20) 2 days

“It’s the people – not the work – that cause most projects to fail.” Would you agree with that statement? Research focused on business and project failure does: multiple studies show that less than half of all organizational efforts fully fulfill their scope, schedule and budget requirements. And this failure is most often attributed not to lack of technical skill or experience but to lack of agreement between the people involved. The ability to reach consensus between project team members and stakeholders is a critical factor of an organization’s – and manager’s success.

Managing Agile Projects Using TFS 2015 (ALMP15) 3 days

This 3-day course provides Project managers, Scrum masters, and team leads the essential skills required to effectively manage a software development project using Microsoft Visual Studio Team Foundation Server 2015 or Visual Studio Online. This course focuses on agile methodologies and includes discussions and content focused on both Scrum and Kanban practices.

Mastering the Requirements Process 3 days

This workshop focuses on the skills necessary to thoroughly gather requirements from stakeholders, procedures, system components, and various business documents.

Overview of Agile 1 day

This course aims at introducing its attendees to the core values, principles, and practices of Agile. This course discusses how to plan and manage Agile practices, not only those in Scrum. The course also goes into greater depth about all the roles and responsibilities on the team and not just the ScrumMaster and Product Owner roles.

PgMP® Exam Prep Training 4 days

PMI’s Program Management Professional (PgMP)® credential recognizes the advanced experience and skill of program managers. Globally recognized and demanded, the PgMP® demonstrates your proven competency to oversee multiple, related projects and their resources to achieve strategic business goals.

Planning and Managing Agile Projects (MA-BA 15) 3 days

This 3 day instructor-led course aims at introducing its attendees to the core values, principles, and practices of Agile. This course is a more elaborate version of the Certified Scrum Master training as it discusses how to plan and manage Agile practices, not only those in Scrum. The course also goes into greater depth about all the roles and responsibilities on the team and not just the ScrumMaster and Product Owner roles.

PMI Professional in Business Analysis (PMI-PBA®) Exam Preparation (PBA04) 4 days

This course provides an in-depth review of the business analysis knowledge, skills, and tasks as discussed in the PMI business analysis standard Business Analysis for Practitioners: A Practice Guide. The material within this course provides a solid overview of the activities commonly performed by those fulfilling the business analysis role on programs and projects. The content of this course is fully aligned to the definition of the business analysis practice as detailed within the role delineation survey completed for PMI in 2013. The course is intended to prepare students who are interested in taking the PMI-PBA® exam.

Project Cost Management (PM16) 2 days

The Cost Management course addresses the identification, elaboration, planning, and management of the project budget. Including selected processes from the PMI Integration, Cost, Scope and Risk Knowledge Areas, this class addresses the development of a Project Cost Estimate, Project Budget, and the Project Budget Baseline. In addition it addresses the preparation of a spending profile that supports variance analysis and corrective action using Earned Value Management. Using a combination of theory based lecture and hands on exercises, students are provided with an effective skill set for developing and controlling the project budget baseline.

Project Management Fundamentals (2-day) 2 days

This custom two (2) day project management class is a combination of fundamentals, best practices, and application of the concepts presented using a real world class project from the participants’ organization.

Project Management Overview 1 day

This one-day course covers everything project participants, sponsors, stakeholders and managers will need to know in order to understand and participate in the project management process. Participants will learn the significance of effective project management and how their role can affect future project management results; various tools, techniques and processes necessary for sound project management; which areas can benefit from best practice principles; and what it takes to build and be part of a worldclass project management team. *PDUs: 7

Project Management Principles for IT Professionals 3 days

With tight pressure to cut costs and yet implement technology quickly, IT project managers are under severe pressure to complete projects on time, on budget, and at the promised quality. Yet industry figures consistently show that 90 percent of major IT project initiatives fail to be completed both on time and on budget. This course delves into the unique challenges of managing IT projects, and offers a roadmap to success. This course will prepare candidates for CompTia's Project+ Exam.

Project Management Professional (PMP®) Certification Preparation (1 week) 5 days

If you are taking this course, you probably have some professional exposure to the duties of a project manager, or you may be considering embarking on a career in professional project management. Your ability as a project manager to demonstrate best practices in project management—both on the job and through professional certification—is becoming the standard to compete in today’s fast-paced and highly technical workplace. In this course, you will apply the generally recognized practices of project management acknowledged by the Project Management Institute (PMI)® to successfully manage projects.

Project Management Professional (PMP®) Certification Preparation (2-day) 2 days

This workshop has a simple goal—to prepare participants to successfully pass the Project Management Professional (PMP®) certification exam. It’s for those who are looking for a very rapid infusion of information targeted toward increasing their ability and the probability that they will pass the exam. It does not meet the requirements for the 35 hours of contact education required for registering for the PMP® exam and presumes that participants have taken other project management courses that fill that requirement. This workshop does provide 14 hours of contact education.

Project Management Professional (PMP®) Certification Preparation (5 weeks, 1 day) 5 days

This practical, hands-on course provides experienced project managers with the knowledge and understanding required to sit for the PMP or CAPM Certification exams.

Project Management Professional (PMP®) Certification Preparation Evening Track 10 days

This practical, hands-on course provides experienced project managers with the knowledge and understanding required to sit for the PMP or CAPM Certification exams.

Project Risk Management (PM18) 2 days

This seminar focuses on the uncertainty that surrounds any project. Project Risk Management is designed to have the participant learn core project risk management concepts and best practices, and learn tools that are used to proactively manage project risk. During the course, “best practices” will be introduced, and put into context through various exercises and scenarios and case studies.

Project Time Management (PM15) 2 days

One leg of the project triple constraint model, project time management is particularly challenging. It seems to most project managers that, no matter how realistically they try to forecast the project schedule, something happens to delay it. The goal of this two-day workshop is to examine the challenges and techniques of project time management with the goal of improving on-time performance of your projects. The class addresses the implications of uncertainty and project schedule risk, as well as managing stakeholder analysis. During the course, “best practices” will be introduced, and put into context through various exercises.

Requirements Eliciting (BA26) 2 days

In this highly interactive 2-day course, you will learn how to enhance and refine your elicitation skills. Industry best practices are explained and then augmented with professional tips and methods. Working in small groups, you will practice new techniques and discuss strategies that your organization should be using to better define stakeholder needs. A case study driven workshop comprises more than half the course and provides a real-world example, templates, and job aids to reference once you are back on the job. If you are struggling with missing requirements, lack of stakeholder involvement, out of control scope, you'll want to consider this workshop!

Six Sigma Black Belt 10 Day Workshop 10 days

This course will cover 10 days of classes. Six Sigma Black Belt as the result of a completion of steps that provide in-depth training and demonstration of the utilization of the tools and methodologies of Six Sigma.

Six Sigma Black Belt 10 Day Workshop (Part 2) 10 days

This course will cover 10 days of classes. Six Sigma Black Belt as the result of a completion of steps that provide in-depth training and demonstration of the utilization of the tools and methodologies of Six Sigma.

Six Sigma Black Belt Training 8 days

Six Sigma Black Belt is 8 days of training for advanced process improvement leaders. The focus of the projects, at this level of proficiency, is typically on optimizing the process - establishing the best settings to maximize and provide predictable process performance. Black Belt is an extension of the Green Belt cadre of tools. The topics presented are to extend the breadth and depth of methods across the various phases of the roadmap. Black Belt development is conducted in two 4-day sessions of training with a 3-4 week break between sessions for a total of 60 hours of instruction.

Six Sigma Green Belt 10 Day Workshop 10 days

To help sigma improvement team leaders lead improvement projects using the Design-Measure-Analyze-Improve-Control (DMAIC) method. The students will receive a 30-day demo disc of the statistical software - Minitab, which will be used heavily in this workshop. This course will also include 4 hours of project support time from the Six Sigma Master Black Belt, Charlie Slaven.

Six Sigma Green Belt Training 14 days

Six Sigma Green Belt is two weeks of training for process improvement leaders. The focus of the projects, at this level of proficiency, is typically on stabilizing the process - getting rid of the firefighting mentality, and having consistent performance. Note that this may not be optimal performance, but significantly reduced volatility.

Six Sigma White Belt Training 1 day

The White Belt certification requires four hours of training. The White Belt is offered to provide an overview of Lean and Six Sigma. With this Belt you will be able to begin your journey toward the professional competencies of the Yellow Belt, Green Belt, Black Belt, and Master Black Belt. After obtaining this first level belt, you can become a qualified team member of a Green Belt or Black Belt project.

Six Sigma Yellow Belt Training 2 days

The Yellow Belt certification is a two day program that provides an overall insight into the techniques of Six Sigma, its metrics, and basic improvement methodologies. A Yellow Belt participates as a core team member or subject matter expert (SME) on a project or projects. Six Sigma Yellow Belt training provides an introduction to process management and the basic tools of Six Sigma, giving employees a stronger understanding of processes, enabling each individual to provide meaningful assistance in achieving the organization’s overall objectives.

Software Testing Workshop (BA39) 2 days

This two day class looks at the business issues which drive the need for a fully functional testing process and describes the components of such a process. It is designed to help the testers develop an understanding of their role, the process, and the deliverables associated with testing.

Strategic Business Analysis (BA02) 2 days

This course is aimed for experienced practitioners who desire a clear understanding of Strategic Business Analysis, who would like to understand what comprises this work, and the objectives for performing it. It is recommended that participants complete the BA01 – Business Analysis Essentials course prior to enrolling or have equivalent experience.

Tools for Conducting Effective Meetings (PM25) 1 day

It’s estimated more than 25 million meetings are held every day in the United States, but very few meetings actually produce the effective results attendees had hoped for. Many “effective meetings” seminars offer insight into general meeting management; attendees of this seminar will identify specific actions to take and tools to use to help meetings stay within assigned schedules, produce tangible outcomes…and avoid scheduling too many meetings in the first place. Attendees will participate in multiple interactive exercises to practice using the step-by-step “meetings checklist” introduced and discussed in the seminar.

Use Case Workshop (BACS-115) 3 days

This Use Case course is designed to provide students with a hands-on introduction to building Use Case documents, Use Case models, and Use Case diagrams. The Use Case Workshop training focuses on creating an initial Use Case model that will evolve and adapt as the workshop progresses. Introductory concepts will be discussed, including an introduction to UML and visual modeling, starting a Use Case model, identifying actors, and then adding associations. The workshop will build on the introduction by providing practical techniques to writing essential and subsequent detailed Use Cases.

Use Case Workshop - Requirements Analysis (BA28) 2 days

This 2-day course provides a strong foundation in the mechanics of use case diagramming and writing textual descriptions of use cases. In this highly interactive workshop, you will learn how to enhance and refine your use case skills, how to involve your stakeholders in the use case process, and how to develop use cases that provide valuable information to the designers and testers. Use cases that meet the needs of designers can be too technical and too detailed for other stakeholders. Use cases that satisfy business users are usually not very helpful to designers and testers. How do you satisfy these two disparate interests? And how do you handle the details like business rules, data validations and user interface specifications?

User Acceptance Testing for Business Analysts 2 days

This two day instructor-led workshop looks at the business issues which drive the need for a fully functional UAT process and describes the components of such a process. It is designed to help the Business Analyst (BA) to develop an understanding of their role, the process, and the deliverables associated with UAT.

User Acceptance Testing for Business Analysts (BA29) 2 days

This 2 day workshop looks at the business issues which drive the need for a fully functional UAT process and describes the components of such a process. It is designed to help the Business Analyst (BA) to develop an understanding of their role, the process, and the deliverables associated with UAT.

Writing and Managing Effective Requirements (BA27) 3 days

Successful projects are built on the foundation of a clearly defined business need and well-understood requirements. This course provides students a clear understanding of all the facets of the business analysis role, including a thorough walkthrough of the various domain/knowledge areas that comprise the business analysis profession. Students are provided an opportunity to try their hand at several business analysis techniques to assist with improving their skills in stakeholder identification, scope definition, and analyzing, documenting, and modeling requirements.